I purchased some items on Amazon.ca via their 1-click purchase where I did not need to enter Credit Card, Address, Shipping method at all - it was truly 1-click literally. However I missed the part that default shipping method is XpressPost, not the Free shipping over $39. After noticing the charges on my credit card, I wrote an email letting them I wish there was a choice but to prevent recurring I disabled my 1-click because of the shipping options, and in 2 hours I received an email:
Thanks for writing to us at Amazon.ca. I am sorry to hear that you have been charged for shipping on this order. In order to compensate for this inconvenience, I have requested a refund of $11.15 to your credit card to reimburse you for the shipping fees you paid for this order.
I was impressed. I can afford the $11.15 but I cannot buy excellent customer service in the discount Internet ages nowadays and Amazon.ca wins me over for future purchases
Not to be outdone, I received a cheque of $38 from Canada Post for an eBay package that is lost (nothing in the system after I printed shipping label at home and dropped the package off).I filed an claim online, received several calls to confirm the buyer contact info so they can verify with the buyer, and then Canada Post issued the refund cheque (eBay $30 value + $8 shipping)
This is the first time I have lost a package ever in 10 years, and Canada Post remains my only choice for the reliability, speed, cost, and excellent customer service
Lessons I have learned:
I will go for the better Customer Service rather than the better price
Sometimes a response, being an email or a call, makes all the difference as a consumer, and we should continue to reward the businesses that value the customers
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